An exciting opportunity has arisen for a Travel Sales Consultant to join our growing Sales Team. This a full-time role based on a rota basis, including evening and weekend working (flexible to meet the needs of the business) & part-time roles will also be considered. The role is predominantly home based however you may be required to work periodically from our Newcastle office or travel to internal and external meetings.
The role will focus on selling a range of products and services to all holiday destinations, providing expert advice, offering exceptional service to all customers, whilst achieving targets and KPI’s. You will also be required to assist customers with queries and changes to existing bookings, adding extra products after booking if required, actioning operational changes and issuing airline and train tickets in a timely manner. The role is to ensure that the customer experience is seamless from the initial booking to departure by building a personal portfolio ensuring excellent customer service is always provided and all work is completed in a timely and accurate manner. The role will cover all brands including and not limited to Broadway and Inspired Luxury Escapes.
To ensure an excellent standard of customer service is always provided over phone, emails and all other communication channels.
To sell and book holidays from telephone and email enquiries from a wide range of medias and establishing the customers travel needs to provide the right product and destination.
Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs.
Maximise all sales opportunities through, switch selling, up-selling and offering holiday extras.
Provide expert travel advice on all product and destinations.
Follow up all sales opportunities by call backs to customers.
Capture and record required client information.
Achieve all monthly key KPI’s and targets, including conversion, volume and margins.
Support all promotional and marketing activities.
Extend product and destination knowledge through supplier training and own research.
To undertake any other duties that may fall into the job criteria.
To comply with all company policies and procedures including Health and Safety.
To ensure the Company values are demonstrated at all times.
To treat all employees, customers and suppliers with dignity and respect.
This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved.
Outstanding product and supplier knowledge, with at least 1 year’s recent experience of selling holidays to all destinations.
Demonstrable record of achieving KPI’s and targets, with the ability to sell confidently and turn enquiries into sales.
Exceptional customer services skills with experience of working in a customer focused environment.
Ability to switch sell and promote and sell holiday extras.
Ability to identify and assess customers’ needs to achieve complete satisfaction.
Ability to work on own initiative and as a member of a team.
Demonstrate excellent numerical and problem-solving skills.
Excellent telephone manner and the ability to communicate courteously with customers and sell over the telephone.
Excellent communication and listening skills with the ability to anticipate customers’ needs.
Excellent attention to detail.
Ability to use Microsoft packages – e.g. Word, Excel, Powerpoint and Outlook.
A genuine desire to achieve results, both personally and as part of a successful team.