The role involves the collection of payments from customers for holidays in accordance with company procedures, this will include deposit, instalments, and balance payments.
Payment to holiday suppliers, via reconciliation of statements in accordance with company policy.
Contacting customers by email, letter & telephone to ensure holiday payments are received in a timely manner.
Review of all low deposit & instalment bookings to ensure customer payments are recovered in line with company procedures this will include working closely with sales managers to ensure bookings are loaded correctly.
Receipting bank transfers received from customers onto Top Dog on a daily basis, ensuring bank records are updated.
Manage and action departmental email box - liaising with internal departments & external suppliers with regards to query resolution.
Management and processing of client refunds and refund email box.
Cancellation of bookings where customer payment has not been received.
Weekly debtors report.
Answering customer services calls when directed to Finance team in a professional and efficient manner.
Complete and submit defences for chargeback cases.
Processing manual payments on PDQ in accordance with company policy.
Continual review to maximise process efficiencies and maintain process notes.
A selection of supplier payments will be allocated and reconciliation requiring payments to be made in accordance with company policy.
Continuous reconciliation of main bank account, this includes review of reconciling items and taking appropriate action to minimize the number of outstanding transactions in company records
To perform additional duties appropriate to job role as and when required
To undertake any other duties that may fall into the job criteria
To comply with all company policies and procedures including Health and Safety
To treat all employees, customer and suppliers with dignity and respect
This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved
2 years’ experience in a similar role would be an advantage.
Previous experience in a supplier payment/reconciliation role would be an advantage.
Excellent attention to detail
Excellent numerical and problem solving skills
Excellent verbal and written communication skills
Excellent planning and organisational skills including the ability to work to meet deadlines and prioritise workloads where necessary
Ability to work on own initiative & as a member of a team
Intermediate Excel skills
Ability to use Microsoft packages – e.g. Word, Outlook