An exciting opportunity has arisen for a Travel Sales Consultant based in our Newcastle office. This a full-time role based on a rota basis, including evening and weekend working (flexible to meet the needs of the business & part-time roles will also be considered).
The role will focus on selling a range of products to all holiday destinations, over the telephone, providing expert advice, offering exceptional service to all customers and achieving targets and KPI’s.
To sell and book holidays from telephone and email enquiries and establishing the customers travel needs to provide the right product and destination.
Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs.
Maximise all sales opportunities through, switch selling, up-selling and offering holiday extras.
Provide expert travel advice on all product and destinations.
Follow up all sales opportunities by call backs to customers.
Capture and record required client information.
Achieve all monthly key KPI’s and targets, including conversion, volume and margins.
Support all promotional and marketing activities.
Extend product and destination knowledge through supplier training and own research.
To undertake any other duties that may fall into the job criteria.
To comply with all company policies and procedures including Health and Safety.
To ensure the Company values are demonstrated at all times.
To treat all employees, customers and suppliers with dignity and respect.
This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved.
Outstanding product and supplier knowledge, with at least 1 year’s recent experience of selling holidays to all destinations.
Demonstrable record of achieving KPI’s and targets, with the ability to sell confidently and turn enquiries into sales.
Exceptional customer services skills with experience of working in a customer focused environment.
Ability to switch sell and promote and sell holiday extras.
Ability to identify and assess customers’ needs to achieve complete satisfaction.
Excellent telephone manner and the ability to communicate courteously with customers and sell over the telephone.
Excellent communication and listening skills with the ability to anticipate customers’ needs.
Excellent attention to detail.
Ability to use Microsoft packages – e.g. Word, Excel, Powerpoint and Outlook.
A genuine desire to achieve results, both personally and as part of a successful team.